Opex provides hotels with a streamlined system to enable operational excellence in all aspects of task management, customer relationship management and technical services. Manage operations effectively with the web-based back office system as well as a convenient and efficient mobile app for staff and guests.
With this interactive software, staff can instantly communicate with one another via the mobile app, enabling them to easily manage their tasks, monitor guest requests and feedback, as well as report any issues. OPEX ensures flawless communication and a smooth running of operations by integrating Housekeeping, CRM, Technical Services and all other departments. All daily, periodic and important tasks can be automated by the mobile app as well as the web-based back office, with notifications and reminders to prompt staff. Management is easily able to allocate, track and respond to tasks, as well as escalate and monitor staff responses with the automated alert system.
Optimise your customer relationships with the OPEX guest portal by receiving feedback from surveys, customer comments and issues instantly. By allowing you to respond and interact with guests immediately, OPEX ensures that all guest services are streamlined and guest satisfaction is maximised. Along with giving feedback and inputting their details, Guests can also access a range of services from the app, including room service, restaurant reservations and reporting faults, which can be automatically sent to the correct department with the integrated interactive system.
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Take control of your tasks...
Authorise tasks which require management approval.
Create and monitor check lists for certain tasks which require quality control.
Manage priorty tasks and requests with reminders, notifications and alert systems.
Flexible structure allows OPEX to adapt to suit your and your guest's requirements.
Update and manage your room statuses with the mobile app.
Monitor mini bar replenishment requests and process customer orders and bills.
Boost sales and build lasting relationships...
Receive and compile feedback from surveys, comments and complaints across all channels.
Follow up leads and maximise marketing and sales potential.
Collect and compile all guest's data to produce customised reports.
Build and maintain strong communication with guests and recieve instant feedback. Receive guest's requests and respond instantly with the convenient OPEX mobile app.
Guests can leave instant feedback and report any issues or faults.
Guests can make and amend reservations using their own devices.
Send up-to-date information about daily activites, events and offers directly to guests.
Order room service, book tours, transfers and rental cars without hassle.
Guests can fill in their check-in details on their smart phones prior to arrival and start their holiday without any delay.
Guests can easily access their reservation directly on their mobile app, fill in their register card and send instantly.
Guests can avoid quequing to check in by easily filling in their online register on the tablets you provided in the property
Guests can inform the property about their request, special circumstances or just their arrival time over the App or Online Registery Card. As quick as 1 minute Opex will automatically create the necessary tasks.
Online Register enables guests to communicate and share their details with the property directly.