Connect OPEX With Your Hotel Ecosystem
Connect your PMS, guest communication channels, reputation platforms and hotel technologies with OPEX — bringing guest data, conversations and operational workflows together in one connected platform.
- Property Management System integration
- PMS
- Open, extensible integration infrastructure
- API
Hotels already rely on multiple systems to manage reservations, guests, communication and operations. OPEX connects these systems and turns their data into actionable hotel workflows. Guest and reservation information from your PMS can become part of the CRM, PMS events can automatically trigger operational tasks, conversations can become requests and reservations, and guest feedback can flow into reporting and analysis — all within the same connected platform.
Key Benefits
PMS Integration
Connect guest, reservation and room information from supported PMS platforms with OPEX. PMS events can trigger operational workflows, while relevant updates can be synchronized back to the PMS.
One Connected Guest Profile
Bring stay information, conversations, requests, reservations, feedback and preferences together around the same guest, giving your teams consistent context throughout the guest journey.
Hotel Operations Connected
Connect PMS and guest events directly with OPEX operations. Check-outs can trigger Housekeeping, guest requests can reach the right department, and technical issues can become trackable work orders.
Guest Communication Channels
Connect WhatsApp Business and supported Meta channels with OPEX so guest conversations can become part of the CRM and turn into real hotel actions.
Feedback & Reputation Platforms
Bring reviews and guest feedback from connected reputation platforms into OPEX for analysis, reporting and operational follow-up.
Guest Network & Hotspot
Connect hotel Wi-Fi and hotspot infrastructure with the OPEX Guest App and Portal, making the digital guest experience easier to access.
Open & Extensible
Connect OPEX with additional hotel technologies through APIs and supported integration methods, giving your technology ecosystem room to evolve.
Features
System Analysis
We review your hotel's existing PMS, CRM and switchboard infrastructure and scope the integration.
Connection Setup
The required API/data connections are established, syncing guest, reservation and request data with OPEX.
Testing and Go-Live
The integration is tested end to end before going live, keeping your team informed at every step.
Integrations & Technology Partners
Oracle Hospitality, ASSA ABLOY Global Solutions, Customer Alliance, Shiji ReviewPro and Meta's channels — WhatsApp Business, Instagram and Facebook — are among the solution partners OPEX works with.
Frequently Asked Questions
Which PMS systems does OPEX integrate with?
OPEX is designed to integrate with widely used PMS systems including ElektraWeb, Oracle Hospitality OPERA, OPERA Cloud, Fidelio and Protel. Talk to our team for integration details specific to the system your hotel uses.
How long does the integration setup take?
Setup time depends on your hotel's existing PMS/CRM infrastructure and the modules you choose. Our team supports you step by step, from system analysis through go-live.
Can it work with our existing CRM?
Thanks to OPEX's open, API-based integration infrastructure, data can be exchanged with the CRM system your hotel already uses, merging guest history and requests into a single profile.
How is guest data kept secure during integration?
Data transfer between systems happens over authorized API connections; guest data is only shared between authorized hotel staff and the integrated systems.
Which solution partners does OPEX work with?
OPEX works with Oracle Hospitality (OPERA and OPERA Cloud) and ASSA ABLOY Global Solutions on the hotel technology side, Customer Alliance and Shiji ReviewPro on guest feedback, and Meta's channels — WhatsApp Business, Instagram and Facebook — on guest communication. On the guest side, web chat, the guest app and tablet kiosks are managed in that same inbox alongside WhatsApp, Instagram and Facebook — so the systems the hotel runs and the channel the guest writes from meet in one flow.
Can it integrate with a switchboard or call center system?
Yes. OPEX can integrate with switchboard systems to bring incoming calls and requests into the same guest profile and operations workflow, with call and voice records matched to the relevant CRM entry. Integration with the hotel's internet/hotspot infrastructure is available as well.
Integrate Your Hotel Systems with OPEX
Tell us which PMS, CRM and switchboard systems you use, and let's plan the integration together.