Guest App & Portal: Your Hotel in Every Guest’s Pocket
Give guests one place to explore your hotel, request services, make reservations, discover activities and share feedback — while every interaction connects directly to your hotel operations.
Give your guests direct access to hotel services from their own device. Through the OPEX Guest App or web-based Guest Portal, guests can make requests, book restaurants and activities, explore what’s happening around the hotel, share feedback and access information throughout their stay. Behind every interaction is OPEX. Requests reach the appropriate hotel team, reservations connect with your operational systems, and guest interactions become part of the CRM — keeping the digital guest experience connected to your hotel operations.
Key Benefits
Every Hotel Service in One Place
Guests can access hotel information, services, reservations, activities and feedback from a single digital experience.
Instant Requests & Service
Guests can request what they need directly from their device. Requests are connected to OPEX operations and routed to the appropriate hotel team.
Self-Service Reservations
Allow guests to make restaurant, spa, activity and venue reservations without calling reception or visiting a service desk.
Your Digital Concierge
Give guests instant access to restaurant information, facilities, activities, transportation, hotel services and useful information throughout their stay.
Connected to Your Guest CRM
Requests, feedback and interactions become part of the guest profile, helping your team build a better understanding of each guest across their journey.
App or Web — The Guest Chooses
Guests can use your branded mobile application or access hotel services directly through the web-based Guest Portal without installing an app.
Features
Discover
Explore restaurants, bars, spa services, hotel facilities, daily activities, promotions and useful information.
Request
Ask for hotel services or report an issue directly from the guest’s device, with the request routed into OPEX operations.
Reserve
Book restaurants, spa treatments, activities, tennis courts, pavilions/cabanas and other available hotel services.
Experience
Follow daily activities, hotel announcements, campaigns and events throughout the stay.
Share
Complete surveys, send feedback and communicate suggestions or concerns directly with the hotel.
Guest Self-Service. Connected to Hotel Operations.
What happens in the Guest App doesn’t stay in the Guest App.
When a guest makes a request, OPEX can turn it into an operational task and route it to the appropriate department. Reservations connect with the relevant hotel services, while feedback and interactions become part of the guest’s CRM profile.
Your guests get a simple digital experience. Your teams get structured, actionable information inside OPEX.
Tasks
A request becomes an operational task and is routed to the department that handles it.
CRM
Feedback, requests and interactions are added to the guest’s CRM profile.
Reservations
Restaurant, spa, activity and venue bookings connect with the relevant hotel services.
Frequently Asked Questions
Do guests need to download an app?
No. Guests can access hotel services through the web-based Guest Portal directly from their browser without installing an application. Hotels can also provide the mobile Guest App for a dedicated app experience.
How do guests access the Guest App or Portal?
Guests can sign in using their reservation details. The Guest Portal can also be integrated with the hotel’s hotspot infrastructure, making it easy for guests to access hotel services while on property.
What can guests request through the app?
Guests can make housekeeping and service requests, report issues, request information and access other services configured by the hotel. Requests can be routed directly to the appropriate hotel team through OPEX.
Can guests make reservations?
Yes. Guests can make reservations for services such as restaurants, spa, activities and bookable hotel facilities directly through the Guest App or Portal.
Can guests see hotel activities and events?
Yes. Hotels can publish daily activities, events, promotions and announcements, giving guests an up-to-date view of what’s happening during their stay.
Is the Guest App connected to CRM?
Yes. Guest requests, feedback and interactions can be connected to the guest’s OPEX CRM profile, helping hotel teams maintain a complete view of the guest journey.
Can guests provide feedback through the app?
Yes. Guests can complete surveys and send suggestions, reviews or complaints directly through the Guest App or Portal, allowing the hotel to respond while the guest is still on property.
Can guests see their spending?
Yes. Where the required hotel-system integration is available, guests can view payments and additional charges accumulated during their stay.
Bring Your Guest App to Life
Talk to our team about a guest app tailored to your hotel.