Maintenance Management: Keep Your Hotel Running
Manage technical issues, equipment, preventive maintenance and recurring inspections from one connected system. OPEX helps your technical team respond faster, prevent recurring problems and keep every asset’s history within reach.
Hotel maintenance shouldn’t begin when something breaks. OPEX brings technical issues, equipment records, preventive maintenance and recurring inspections together in one operational system. Issues reported by guests or staff become trackable work orders, while scheduled maintenance is created automatically when it becomes due. From a guest-room air conditioner to pumps, boilers and other hotel equipment, your technical team can see what happened, what’s currently open and what needs attention next
Key Benefits
Resolve Issues Faster
Technical problems reported by guests or staff reach the appropriate team immediately, with the location, issue and priority already attached.
Prevent Problems Before They Happen
Schedule equipment servicing, inspections and recurring maintenance in advance so work is automatically created when it becomes due.
Know Every Asset’s History
Keep faults, repairs, maintenance and previous work connected to individual equipment, giving technicians the history they need before starting a job.
Keep Critical Issues Visible
Prioritize urgent problems and automatically highlight overdue work so important technical issues don’t disappear in calls, messages or spreadsheets.
Connect Maintenance With Hotel Operations
Issues discovered by Housekeeping, staff or guest-facing channels can flow directly into Technical Services and remain visible until they’re resolved.
Give Technicians Information in the Field
Scan an equipment QR code or barcode to open its record, see current work and previous history, and update the job directly from the field.
Features
Equipment History
Issue history can be reported by room and by equipment.
Prioritization
Critical issues — a water leak, a power outage — are automatically flagged as high priority.
QR Asset Lookup
Scanning an asset's QR/barcode — or typing its code — opens its record, shows the open jobs attached to it, and lets the technician update it.
Meter Readings
A meter is selected by barcode and the new reading is recorded against the previous one.
How It Works
From Issue to Resolution
Every technical issue follows one connected path in OPEX — from the moment it's reported to the moment it's closed. The work order, the technician, the equipment record and its history stay linked at every step.
1. Issue Reported
Room 305
Air conditioner not cooling
Reported by guest via WhatsApp
Work Order
#WO-2471- Location
- Room 305
- Category
- Air Conditioning
- Team
- Technical Services
- Priority
- High
Assigned to
Murat Kaya
AC-305-01
QR scanned- Last Service
- 12 Aug 2026
- Previous Faults
- 2
- Open Work Orders
- 1
Repair Completed
Fault fixed, cooling tested
Repair added to AC-305-01's history
Technical Issues Reach the Right Team — Wherever They're Found
A fault can be spotted by a guest, a room attendant or the kitchen team. Whoever finds it, OPEX turns it into a work order for Technical Services — with the location, priority and progress attached.
- Guest
“The air conditioning isn't working.”
via WhatsApp · OPEX AI
- Housekeeping
Water leaking under the sink
from the Housekeeping module
- Staff
Kitchen refrigerator temperature high
Technical Services
- Work order created
- Location identified
- Priority assigned
- Progress tracked
Every Asset Has a Story
OPEX keeps technical work connected to the equipment it belongs to. Technicians can see previous faults, repairs, maintenance activities and open work before beginning a job.
Scan the equipment's QR code or barcode in the field to immediately access its record and continue working without searching through paperwork or separate systems.
Scan the QR code or barcode to open the record
AHU-04
Air Handling Unit
- Status
- Operational
- Location
- Main Building / Roof
- Last Maintenance
- 14 Sep 2026
- Next Maintenance
- 14 Dec 2026
Maintenance History
- Filter replacement
- Belt inspection
- Motor fault repaired
- Bearing vibration reported
Keep Every Service in the Equipment's History
Not every repair happens inside the hotel. When equipment is sent to an external service provider or maintained by a third-party company, OPEX keeps the process connected to the equipment's technical history.
Record service providers, service dates, work performed, costs and related information, so your technical team can see the complete maintenance history of an asset — whether the work was completed internally or externally.
AC-305-01 · Air Conditioning Unit
· Internal Maintenance
Filter replaced
Technical Services
· Fault Reported
Compressor noise detected
Room 305
· External Service
Compressor inspected and repaired
ABC Technical Services
Cost: €320
Don't Wait for Equipment to Fail
Define preventive maintenance, equipment servicing, inspections and annual maintenance plans once. OPEX automatically creates the required work when it becomes due and keeps upcoming and overdue maintenance visible to your technical team.
Every Month
Kitchen hood inspection
Every 3 Months
Air-conditioning maintenance
Every Year
Fire equipment inspection
OPEX automatically creates the work order
- Upcoming maintenance
- Overdue maintenance
Find the Problem Behind the Problem
When the same room or equipment repeatedly generates technical work, OPEX gives managers the history needed to identify recurring faults instead of treating every incident as an isolated problem.
Issue history can be reported by room and by equipment, so managers can see at a glance which assets keep coming back — and decide with data whether another repair or a replacement makes sense.
AC-305-01
- MayCooling problem
- JuneCooling problem
- AugustCompressor fault
- SeptemberCooling problem
Frequently Asked Questions
What is the Technical Management System?
It's an operations module that automatically forwards technical issues reported by guests or staff to the technical service team and tracks the process through notifications.
How are issues reported?
Guests can report an issue via OPEX AI Chatbot or WhatsApp, while staff can report it from the Housekeeping module.
How are urgent issues prioritized?
Critical issues, such as a water leak or power outage, are automatically flagged as high priority by the system and the relevant team is notified instantly.
How does the technical team track work status?
Every issue becomes a work order; its status — pending, in progress, completed — can be tracked from a single screen.
Can periodic maintenance be defined in the system?
Yes. Equipment servicing, annual maintenance programs, service operations, and routine checks are defined in advance as recurring work, and the work order opens automatically when it falls due.
How does a technician reach asset details in the field?
By scanning the QR/barcode on the asset — or typing its code — they open its record, see the open jobs attached to it, and can update it. Meters are likewise selected by barcode and recorded against the previous reading.
Speed Up Your Technical Service Process
Talk to our team about digitizing your issue reporting and resolution process.