Products
Integrations & AI Assistants
OPEX AI Chatbot
An AI-powered assistant that chats naturally with guests and automatically routes requests to the right department.
WhatsApp AI Assistant
Offer 24/7 requests, reservations, and information support over the WhatsApp channel your guests already use.
Integrations
OPEX integrates seamlessly with your PMS (such as Oracle OPERA), CRM, and switchboard systems.
WhatsApp Business & Chat
OPEX WhatsApp Business & Chat is a messaging module that brings your hotel's WhatsApp Business line and website chat into a single inbox. Incoming messages are answered by OPEX AI around the clock, and anything the AI cannot resolve is handed to staff in the relevant department along with the full conversation history. Several staff members can work the same WhatsApp line, and it is recorded who answered which conversation. Requests raised during a conversation automatically become work items and reach the relevant department. All correspondence is logged to the guest's CRM record with its date and channel, so past requests and preferences are on the same screen during future stays.
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Task Management
OPEX Task Management is an operations module that assigns, prioritizes, and tracks the completion of in-hotel tasks and requests through a single system. Every request created by the chatbot or by staff automatically becomes a task for the relevant department. Incoming requests are tracked by priority level and status — pending, in progress, or completed. An automatic alert is sent to the relevant department and manager whenever a task isn't completed within the defined time. Managers can see every department's workload and performance from a single screen. Equipment maintenance and routine checks are defined in advance as recurring work, quality checklists and approval steps attach to the workflow, and PMS integration opens tasks on its own — room cleaning after checkout, a crib setup for a booking with an infant, or a VIP setup for a VIP reservation. It covers all operational departments, including Housekeeping, Front Office, Technical Service, and Guest Relations.
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CRM Management
OPEX CRM Management is a module that automatically collects your hotel's guest data through the PMS and unifies it in a single guest profile. Past stays, requests, reviews, à la carte and spa preferences, and chatbot interactions are all visible on one screen. The guest is automatically recognized via the PMS and matched to their existing CRM record — no manual data entry required. Every interaction through OPEX AI Chatbot is logged to the CRM automatically. Guest reviews, complaints, and compliments are logged and shared with the relevant departments, such as Guest Relations, Front Office, Housekeeping, and Technical Service. For groups with several properties, guest data is held in a central CRM so different hotels in the chain see the same guest's history. Automated emails go out before, during, and after the stay. By combining past-stay, preference, and review data, it enables personalized offers and communication that increase repeat-stay rates.
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Housekeeping
The OPEX Housekeeping module lets you manage room cleaning status, pending issues, and lost & found records from a single screen. The housekeeping team receives a real-time notification whenever room status changes. Staff update room status — clean, dirty, under maintenance — from their mobile device in real time. Standard cleaning checklists are defined for housekeeping staff, and rooms are assigned to the right staff automatically or manually. Items found in rooms are logged with the room and date, so they can be found quickly when a guest asks for them. An online room rack shows the cleaning, reservation, and operational status of every room on one live screen. Minibar restocking, consumption, and charging are tracked in the system. With PMS integration a cleaning task opens automatically after checkout and updated room statuses are written back to the hotel system. A detected technical issue is forwarded directly to the Technical Management module, and guest requests to Front Office.
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Maintenance Management
The OPEX Technical Management System is an operations module that automatically forwards technical issues reported by guests or staff to the technical service team and tracks the process through notifications. Guests can report an issue via OPEX AI Chatbot or WhatsApp, while staff can report it from the Housekeeping module. Critical issues, such as a water leak or power outage, are automatically flagged as high priority and the relevant team is notified instantly. Teams are automatically notified of pending or overdue work. Every issue becomes a work order and can be tracked from a single screen until it's resolved. Issue history can be reported by room and by equipment, making recurring problems easy to spot. Equipment servicing and annual maintenance programs are defined up front as recurring work; in the field, technicians scan an asset's QR/barcode to reach its record and open jobs, and record meter readings against the previous value.
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Loyalty Management
OPEX Loyalty Management is a CRM extension that enrolls your guests in a loyalty program to increase repeat-stay rates. The guest's stay history, points, and preferences are unified in a single profile. Guests earn points and move up tiers automatically based on length of stay, spending, or rules defined by the hotel. Special campaigns and personalized offers are presented based on past preferences. Loyalty data works directly with the CRM Management module and is displayed in the same guest profile. Guests can check their points and tier through OPEX AI Chatbot, WhatsApp, the guest app, or the member portal, where point balances, points earned and spent, and personal campaigns are shown. Membership forms added to your website or ad campaigns enroll new members directly.
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Guest App & Portal
The OPEX Guest App lets guests access hotel services through a mobile app, create requests, and get instant responses. The hotel team sees incoming requests at the same time on the management panel. Guests access every hotel service from a single mobile app — room service, technical issue reports, spa/restaurant reservations, and general information requests can all be made through the app. A guest's request is forwarded to the right department instantly, with the response delivered through the app. In-hotel and nearby information — restaurants, transport, activities — is available right in the app. Alongside restaurants and the spa, guests book venues such as tennis courts and pavilions/cabanas themselves, and the daily activity program, surveys and reviews, and payment and extra-charge details all sit in the same interface. Every request and interaction made through the app is automatically logged to the guest's CRM record.
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