Task Management: Run Your Operations from One Screen
From guest requests to daily operations and recurring work, OPEX automatically creates, assigns and tracks tasks across your hotel, keeping every department connected in real time.
OPEX Task Management is an operations module that assigns, prioritizes, and tracks the completion of in-hotel tasks and requests through a single system. Every request created by the chatbot or by staff automatically becomes a task for the relevant department. Recurring maintenance is defined up front, quality checklists and approval steps are attached to the workflow, and events coming from the PMS can trigger tasks of their own.
Key Benefits
Automatic Task Assignment
Incoming requests are automatically assigned as tasks to the right department.
Real-Time Notifications
Teams are notified instantly of new tasks and delays.
Performance Tracking
Tasks are reported by subject, department, location, room, completion time, fault frequency, and staff performance.
Recurring Work Plan
Repeating maintenance and checks are defined once; the task opens by itself when it's due.
Features
Priority and Status Tracking
Every task is tracked by priority level and status — pending, in progress, completed.
Cross-Department Visibility
Managers can see every department's workload from a single screen, and work raised in one department can be routed to another department or staff member.
Recurring and Periodic Work
Equipment maintenance, annual maintenance programs, and routine checks are defined in advance; the task opens by itself when it's due.
Checklists and Quality Control
Property-specific checklists are defined; staff complete them on a mobile device and the result is attached to the task.
Approval Flows
Advancing or closing certain jobs can require manager approval, and the system handles the routing.
Automatic Tasks From PMS Events
Through PMS integration, a checkout triggers a room cleaning task, a booking with an infant triggers a crib setup, and a VIP booking triggers a VIP setup task.
Frequently Asked Questions
What is OPEX Task Management?
It's an operations management module that automatically assigns, prioritizes, and tracks the completion of in-hotel tasks and requests across departments.
How are tasks created?
Tasks can be created from guest requests coming through OPEX AI Chatbot, or manually by staff.
Is there an alert for overdue tasks?
Yes, an automatic alert is sent to the relevant department and manager when a task isn't completed within the defined time.
Which departments does Task Management cover?
It covers all operational departments, including Housekeeping, Front Office, Technical Service, and Guest Relations. Work raised in one department can be routed to another department or staff member.
Do recurring jobs have to be created manually each time?
No. Periodic work — equipment maintenance, annual maintenance programs, service operations, and routine checks — is defined in advance, and the task is created automatically when it falls due.
Can tasks be created automatically from PMS events?
Yes. Through PMS integration, specific events can raise work: a room cleaning task after checkout, a crib setup for a booking with an infant, or a VIP setup task for a VIP reservation.
Set Up Task Management in Your Hotel
Talk to our team about managing your operations teams' workload from one screen.