WhatsApp AI Assistant: Serve Guests on the Channel They Already Use
24/7 natural conversation, request creation, reservation booking and lookup, and Opex Guest Mobile App integration in a single chat window.
OPEX WhatsApp AI Assistant communicates naturally with guests over WhatsApp 24/7, managing request creation, reservation booking and lookup, room service, and technical issue reporting in a single chat window.
Key Benefits
24/7 Natural Conversation
Guests can communicate naturally over WhatsApp whenever they want.
Book and Look Up Reservations
Spa, restaurant, and activity reservations are made directly through WhatsApp.
Mobile App Integration
Works together with the Opex Guest Mobile App to unify the experience in one ecosystem.
Features
WhatsApp Flows
The relevant flow is sent automatically; once completed, the data is pushed to OPEX automatically.
Room Service and Issue Reporting
Guests can place a room service order or report a technical issue right in the chat.
Frequently Asked Questions
What is WhatsApp AI Assistant?
It's an AI-powered assistant that communicates naturally with guests over WhatsApp 24/7, creating requests and making reservations.
How do WhatsApp Flows work?
The relevant flow for a given request type is sent to the guest automatically; once the guest completes the form, the data is pushed to OPEX automatically.
Can reservations be made over WhatsApp?
Yes, spa, restaurant, and activity reservations can be created and looked up directly within the WhatsApp chat.
Is WhatsApp Assistant integrated with the mobile app?
Yes, it works together with the Opex Guest Mobile App, so guests can access the same data from either channel.
Start Serving Guests Over WhatsApp
Talk to our team about WhatsApp Business integration.